FAQs

1. Where can I obtain a copy of the Report and Accounts?

2. What do I do if I lose my share certificate?

3. I receive more than one copy of the Report and Accounts, what should I do?

4. What happens if a shareholder dies?

5. Who do I inform if I move house or change my name?

6. How can I find out what my present shareholding is?

Answers

1. Where can I obtain a copy of the Report and Accounts?
   The full year accounts and the half-year report are posted directly to shareholders. Otherwise, you can order them from the London Stock Exchange website, or by contacting bryan.turner@lighthousegroup.plc.uk - alternatively you can view them here.

2. What do I do if I lose my share certificate?
   You can obtain a duplicate from the registrars. A fee will be charged by the registrars for the issue of a duplicate certificate.

3. I receive more than one copy of the Report and Accounts, what should I do?
   This occurs if you hold two blocks of shares in slightly different names. To correct this please write to the registrars giving them details and they will then consolidate your shareholding in one block.

4. What happens if a shareholder dies?
   Inform the registrar and send a certified copy of the Death Certificate together with the Grant of Probate or Letters of Administration. Once this has been done the deceased's personal representatives will be substituted on the share register whilst the estate is administered and will continue to receive all dividends.

5. Who do I inform if I move house or change my name?
   If you move house please write to the registrar and inform them of your old address and your new address. If you change your name please inform the registrar of your former name and your new name and send them, if appropriate, a copy of the official document confirming this. Further information is available from our Registrars.

6. How can I find out what my present shareholding is? This information can be obtained from our Registrars. You will need to identify yourself to obtain this information.